Privacy of our customers is of utmost importance to Best Building Products Australia Pty Ltd. This includes information or opinions about customers that we collect and record and which could be used to reasonably identify them.
We view privacy as a serious matter and we strictly adhere to the National Privacy Principles and the Privacy Act 1988.
This Privacy Policy Statement sets out our policies on how we manage personal information across our business conducted by Best Building Products Australia Pty Limited ABN xx xxx xxx xxx.

Type of personal information we collect

The kind of information we collect generally includes your name, address, telephone numbers and other contact details. We may also collect information about your use of our products and services, and any preferences you tell us about. We do not collect sensitive information, such as your political or religious beliefs, ethnic background or sexual preference. We also collect general information for statistical and maintenance purposes that enables us to continually evaluate the performance of this website.

This information includes:
the number of users visiting this website and the number of pages viewed;
the date, time and duration of visits; and
the path taken through this website.
This information will not identify you and we will not combine it with any information in a way where we can identify you.

Generally, we collect and use personal information about customers to establish and provide a range of products and services relating to building needs, and to assist our internal administration and operations including accounting, risk management, record keeping, archiving, systems development and testing, and staff training.

Generally, we collect personal information directly from you, such as when you request product or service information, in the course of providing you with that product, service or information, or when you have other dealings with us. We may collect and update that information over the phone, over the Internet, in person (when you visit us at our offices), when you write to us or if you participate in our marketing campaigns.

How we store information

We store personal information in a combination of secure computer storage facilities and paper-based files and other records. In so doing, we have taken numerous steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. Additionally we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.

Because your privacy is important we will not sell, rent or trade your personal information without your consent.

However, to ensure a high level of service, we may disclose information about you to outside contractors to carry out specialised activities on our behalf, eg a mailing house.

If you do not wish to receive marketing information from us or any of these companies, please contact us on the contact details below to update your preferences. We may disclose personal information to other relevant parties in connection with your requests, such as to other building suppliers.

To better protect your privacy, we impose strict requirements of security and confidentiality on all third parties as to how they handle your personal information. Outside contractors are not allowed to use information about you for any purpose except to perform the services we have asked them to provide.

We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact us on 08 9472 8733 to update your details so we can still provide you with our services.
Following a request, we will provide you with a copy of any personal information which we hold about you in accordance with our obligations under the Privacy Act. We may charge a fee for retrieving this information, in which case we will inform you of the fee in advance of providing the information. We undertake to promptly acknowledge and investigate any complaint about the way we manage personal information.

We may update our policies and this Privacy Policy Statement from time to time.

If you have any questions about this policy or if you wish to update information we hold about you or to make a complaint, please contact us through our contact page.